Who we are

Horns Hospitality Ltd operates The Horns public house located at Crazies Hill, RG10 8LY. We are committed to protecting your privacy and complying with data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

Data Controller: Horns Hospitality Ltd
Company Registration Number: 15167408
Registered Address: The Horns, Crazies Hill, Berkshire. RG10 8LY.
Contact Email: enquiries@hornshospitality.co.uk
Contact Phone: 0118 230 3338

 

What personal information we collect

We may collect and process the following types of personal information:

 

Customer Information

• Name and contact details (phone number, email address)

• Age verification information (for alcohol sales compliance)

• Dietary requirements and allergies

• Payment information (processed securely through our payment providers)

• CCTV footage for security purposes

• Booking and reservation details

Employee Information

• Employment details, contact information, and payroll data

• Right to work documentation

• Training records and certifications

• Personal Licence holder information (as required by licensing laws)

Supplier and Business Contact Information

• Contact details for ordering and invoicing purposes

• Communication records

 

How we collect your information

We collect personal information in the following ways:

• When you make a reservation or booking

• When you visit our premises (including CCTV recording)

• When you purchase alcohol (age verification requirements)

• When you sign up for our newsletter or marketing communications

• When you provide feedback or make complaints

• When you apply for employment with us

• Through our website and social media interactions

 

Why we use your information (Legal basis)

We process your personal information for the following purposes:

Legitimate Interests

• Operating our public house business effectively

• Ensuring customer and staff safety through CCTV monitoring

• Managing bookings and reservations

• Improving our services based on customer feedback

• Preventing and detecting crime

Legal Compliance

• Age verification for alcohol sales (Licensing Act 2003)

• Maintaining records required by licensing authorities

• Tax and accounting obligations

• Health and safety compliance

• Employment law requirements

Contract Performance

• Processing payments for food, drinks, and services

• Fulfilling booking and reservation commitments

• Managing employment relationships

Consent

• Sending marketing communications (where you have opted in)

• Using photos for promotional purposes (with explicit consent)

 

Who we share your information with

We may share your personal information with:

• Payment processing companies (for secure transaction processing)

• Licensing authorities when legally required

• Emergency services if necessary for safety or legal compliance

• Our accountants and legal advisors

• Insurance companies in case of claims

• HMRC and other regulatory bodies as required by law

• Our IT support providers (under strict confidentiality agreements)

We do not sell your personal information to third parties for marketing purposes.

 

International transfers

We primarily process data within the UK. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

 

How long we keep your information

We retain personal information for as long as necessary for the purposes outlined above:

• Customer booking records: 3 years after last visit

• CCTV footage: 30 days (unless required for investigation)

• Financial records: 7 years (tax and accounting requirements)

• Marketing communications: Until you unsubscribe

• Employee records: 7 years after employment ends

• Licensing records: As required by licensing authorities

 

Your rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal information we hold about you

• Right to rectification: Ask us to correct inaccurate information

• Right to erasure: Request deletion of your personal information (subject to legal requirements)

• Right to restrict processing: Limit how we use your information

• Right to object: Object to processing based on legitimate interests

• Right to data portability: Receive your data in a portable format

• Right to withdraw consent: Where processing is based on consent

To exercise these rights, contact us using the details provided above. We will respond within one month.

 

Security measures

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure payment processing systems

• Encrypted data transmission

• Access controls and staff training

• Regular security assessments

• Secure disposal of confidential information

 

CCTV notice

CCTV is in operation on our premises for the prevention and detection of crime and for staff and customer safety. Cameras may record both inside and outside areas. Footage is retained for 30 days and may be shared with police or licensing authorities when necessary.

 

Marketing communications

We may send you marketing communications about our services, events, and special offers if you have consented to receive them. You can unsubscribe at any time by:

• Clicking the unsubscribe link in our emails

• Contacting us directly

• Informing our staff

 

Use of Cookies

We may send text files (e.g., “cookies” or other cached files) or images to your web browser to store information on your computer.

 

Generally, cookies help us provide you with a better visitor experience, by enabling us to monitor which pages you visit and which you do not. A cookie is an element of data that a website can send to a browser which may then get stored on a computer. The cookie can be used to identify a repeat user to the site that placed the cookie on the computer. Cookies also can be used to track the user's movements from page to page, or within a single page of a website. We use cookies to enhance the navigation and functionality of this website, to securely verify identity, and to personalize aspects of a visitor's experience. The visitor does not have control over cookies but may be able to set their browser to notify them when a cookie is being placed on their computer. For example, a visitor to this site will receive a cookie when they access this area. An individual may be able to set their browser software to not accept cookies at all. However, this may well affect the individual's ability to view certain areas and their ability to use certain tools and contents on this site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes using Google Analytics.

 

We may from time to time put arrangements in place to permit visitors to this site to access sites of other organizations. Each organization has their own privacy policy. Individuals are advised to read the privacy policies of all organizations and sites they visit. The Horns has no control over other organization's websites and when individuals click through to other sites, they leave the area controlled by us.

 

Complaints

If you have concerns about how we handle your personal information, please contact us first. If you remain unsatisfied, you can lodge a complaint with the Information Commissioner's Office (ICO):

ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113

Changes to this privacy notice

We may update this privacy notice from time to time. Any significant changes will be communicated through our website and premises notices.

 

Contact us

If you have any questions about this privacy notice or how we handle your personal information, please contact:

Horns Hospitality Ltd
Address: The Horns, Crazies Hill, Berkshire. RG10 8LY.
Contact Email: enquiries@hornshospitality.co.uk
Contact Phone: 0118 230 3338

​

This privacy notice is effective from 16th November 2025 and was last reviewed on 16th November 2025.