Terms & Conditions
The terms and conditions detailed below apply to all bookings made with The Horns Hospitality Ltd, whether by telephone or via this website. When you make a booking, your contract (which shall include these terms and conditions) will be with Horns Hospitality Ltd, Crazies Hill, Wargrave RG10 8LY.
All rates featured on The Horns website or quoted by telephone or otherwise are offered subject to availability and The Horns reserves the right to refuse any booking for good reason.
PRICING
Our pricing may change depending on availability and demand at any given time. All prices are subject to change without notice. Prices are subject to availability and are inclusive of VAT at the current prevailing rate. Your price is guaranteed once you have been given a confirmation email.
BEST FLEXIBLE RATES
In general, our Best Flexible Rates are available until the day of arrival. For stays at The Horns the Best Flexible cancellation policy is 48 hours prior to arrival. Cancellations made after 48 hours prior to arrival will incur a one night's room charge.
WHAT THE PRICE INCLUDES
Prices for breaks include a double room with internet TV and private en-suite room. Our rates are for bed and include VAT at the prevailing rate.
CHILDREN
Children staying in their own double room will be charged 100% of the full adult rate paid by the accompanying adults.
CAR PARKING
Car parking is free at The Horns.
CHECKING IN AND OUT
ARRIVAL AND DEPARTURE
Rooms are available from 2pm on the day of arrival. Rooms must be vacated by 11am on the day of departure, unless otherwise sanctioned at the discretion of the rooms manager.
MEAL ARRANGEMENTS
Included in the room rate is continental breakfast with tea or coffee. There is no refund for meals which are not taken by guests.
BOOKING INFORMATION
When you make your booking you will be asked to guarantee your booking with a valid debit/credit card.
BALANCE OF MONIES OUTSTANDING
Prior to your departure you will be required to settle your bill.On arrival you will be asked to produce a valid credit card for The Horns to take pre-authorisation. If you are settling your account with a debit card, you will be asked for a deposit to cover the cost of your room for your stay (any extras which you may incur will not be chargeable to your room account). The Horns accept all major credit cards, including American Express. The credit/debit card used to book the Advance Purchase rate must be presented to reception on arrival.
CANCELLATION & AMENDMENTS
All cancellations are made in accordance with the cancellation terms of the rate booked. Advance Purchase Rates are non refundable and non transferable and full pre-payment will be forfeited. For stays at The Horns, the Best Flexible cancellation policy is 48 hours prior to arrival. Cancellations made after this time will incur a one night's room charge.
A cancellation number must be obtained to ensure that minimum charges are levied.
COMPLAINTS OR COMMENTS
Any complaint or comment regarding your stay with us must be made in the first instance to the manager at the time of your stay so that it can be resolved at the time.
GENERAL INFORMATION
Every effort has been made to ensure the accuracy of the information set out on our website, although we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information featured on our website or via email campaigns or otherwise at any time. All details may be subject to change from time to time.
The Horns shall not be responsible for any loss or damage which you may suffer arising out of events beyond its control or the control of its suppliers including, without limitation, fire, failure of electrical, gas or other power supplies, or technical problems including Wi-Fi, cancellation or change to any accommodation or any other consequences which arise as a result of such events.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes arising from them shall be subject to the exclusive jurisdiction of the English courts.